We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order.
Please note that the following conditions apply:
* You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship your exchange items to you.
* Shipping charges are not refunded when you return an item.
* Items must be in new, re-saleable condition. Clothing items must have tags attached to be returnable.
* Certain items are non-returnable, such as personalized items and opened media items (Stickers, Decals, DVDs).
* If we do not have your requested exchange item on hand, we may issue a credit for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
* We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.
* We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.
Return Instructions
If any of the items in your order are damaged or defective, we kindly ask that you do not ship damaged merchandise back to us. If your item appears to have been damaged in shipping (e.g.: box is damaged, insufficient packing materials, etc.), please contact us by e-mail and make sure to include the following information:
Order number
Damaged item(s)
Notes about the condition of the box, packing materials, etc.
Once you contact us, we will initiate a claim with the shipping carrier and have a replacement item sent to you immediately.
If you would like to return an entire shipment that has not yet been opened, please contact customer support for detailed information on how to refuse your shipment.
1. Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center
2. Include a note with the following information:
* Order number
* Refund or Exchange?
* Reason for return
* Exchange item(s) requested (if applicable)
3. Ship the merchandise to the returns address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. A package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment.
If you do not have your packing slip or are not sure if an item is returnable, please contact us and make sure to include the following information:
* Order number
* Item(s) to be returned
If you have already returned your merchandise and are inquiring about the status of your refund or exchange, please contact customer support more information.
